How AAWA saved 12 hours of expense admin a week with DiviPay
The Autism Association of Western Australia (AAWA) provides 24 hour care to people living with Autism. Many of AAWA’s clients live in houses with full-time caregivers who help them live a life like anyone else. This includes taking care of children outside and inside schools, help getting to work, and engaging with the community and learning social skills.
Perth, Western Australia
Nonprofit - Disability Care
Inefficient petty cash delivery
Paper-based expense reports
Manual accounting data entry
Missing receipts and follow-ups
Petty cash and a manual, paper-based process distracted the team from supporting their clients
For a long-time senior Accountant Keval Shah had known that something had to be done about AAWA’s manual expense management process.
Each week, the finance team was withdrawing cash from an ATM, separating it into envelopes for each house and personally delivering each envelope to 60 houses across Perth.
The caregivers, focused on providing quality care, would spend the petty cash on fuel, groceries and activities for their clients. Once a transaction was made they were required to collect each receipt, complete a hard-copy expense report (a printed Excel spreadsheet) and give it to their house manager for approval. Once the spreadsheet was approved everything would be mailed back to the head office at the end of each week.
When the expense reports arrived at head office, a member of the finance team was responsible for painstakingly calculating GST on every transaction and typing all expense information into Microsoft Dynamics for reconciliation. This would take the staff member 2 days each week and in Keval’s words “was a complete waste of time”.
Moreover, the manual process created room for human-error which meant that expense reports would often come back with incorrect information or missing receipts. Calls would have to be made to staff members and information re-entered by the finance team.
Worst of all, AAWA’s caregivers were frustrated.
“Our Caregivers are hired to take care of people in the community with Autism, not complete expense reports.”
This process was distracting them from supporting their clients and their client’s families.
A powerful expense app that removes busy work through automation
Knowing full-well that the process he helped build had broken-down, Keval had been looking for “anything to make life easier for the team”. However, nothing Keval saw quite hit the mark. That was, until he discovered DiviPay.
Keval was able to replace his old process in less than a week. From DiviPay’s web platform Keval was able to instantly issue a unique virtual card to each caregiver and use DiviPay’s budgets to track spending and enforce card limits in real-time. Whenever cards are running low Keval can top them up with the click of a button.
Using DiviPay’s custom fields, Keval was able to build a better approval process for the house managers who can now filter transactions and mark them with ‘Reviewed’ or ‘Follow-up required’ online.
The hard-copy expense reports and folders of receipts have been replaced by a user-friendly mobile app that caregivers use to quickly access their virtual corporate cards and take photos of their receipts. DiviPay’s expense reports eliminate busy work by automatically populating expense category, GST and all merchant data.
Because all expense data is stored on DiviPay’s live transaction feed in real-time, the finance team are able to export approved transactions into Microsoft Dynamics in just a couple of clicks.
12 hours of expense admin saved each week, allowing the team to continue focusing on client outcomes
In less than a week, Keval was able to completely revolutionise AAWA’s expense process. The 2 days (16 hours) spent processing transactions every week has been reduced to just 4 hours a week and the follow up calls have stopped. This has freed up Keval’s snowed-under team to work on higher impact tasks like forecasting and budgeting.
Being able to remove the petty cash process has meant that the finance team no longer have to withdraw and hand deliver petty cash to each house. Giving the finance team some much needed time back in their busy schedules. It has also provided an added saving on the fuel used to deliver the cash.
However, out of everyone, the caregivers have been the happiest with the change.