When we provide you with our digital wallet and virtual card payment services, we ask you for the information we need:
This can include a broad range of information including:
We may disclose your de identified personal information to third parties (such as other DiviPay users, third party social media service providers, banks, our contractors, business partners and related entities, suppliers, service providers, professional advisors and agents, card providers, debt collectors and payment gateway providers):
We also use your information to enable us to manage your ongoing requirements and our relationship with you. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
From time to time we will use your contact details to send you offers, updates, events, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email or by post. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
We may also use your information internally to help us improve our services and help resolve any problems.
If you do not provide us with some or all of the information that we ask for, we may not be able to provide you access to the Divipay platform or limit your use of the DiviPay platform and features
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
We hold the information we collect from you in an Australian based PCI-DSS Level 1 certified data centre and protect it using the industry standard AES-256 encryption algorithm. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act
We ensure that your information is safe by conducting a quarterly security assessment using a Qualified Security Assessor, maintaining strong network security using firewalls and segregation, encrypting all data during transmission and storage, and restricting access to customer data. We maintain physical security over our paper and electronic data and premises, by using locks and security systems
Anonymous data – We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies Cookies – In order to collect this anonymous data we may use “cookies". Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. If you use only temporary cookies, insert “Once you leave the site, the cookie is destroyed and no personal or other information about you is stored." If you use permanent cookies, insert “They allow the website to recognise your computer when you return in the future".
We may disclose your information to recipients from overseas countries for the purpose of providing you with our services in overseas countries and in local currencies. If a recipient is not regulated by laws which protect your information in a way that is similar to the Privacy Act, we will seek your consent before disclosing your information to them.
We will disclose your information to our card providers, debt collectors, payment gateway providers, third party social media service providers, banks, business partners and related entities, suppliers, service providers, professional advisors and agents, and may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers, credit assessors and providers, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will take all reasonable steps to ensure that they protect your information in the same way that we do.
We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you wish to access or correct your personal information please write to Daniel Kniaz at level 2, 50 Bridge Street or email email@example.com
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.
By registering with DiviPay, you consent to the collection and use of the information you have provided to us for the purposes described above.
For further information about our privacy policies or practices please contact us by email at firstname.lastname@example.org