How does the DiviPay virtual card work?
DiviPay’s virtual cards work the same way plastic cards do, the only difference is that the virtual cards live on your phone instead of your wallet. The DiviPay virtual Mastercard is a reloadable prepaid card that can be used anywhere online or in-store that Mastercard is accepted. To use your DiviPay cards you need to first have funds available in your DiviPay account.
How does DiviPay’s expense software help me manage my recurring subscriptions?
You can use DiviPay to create a unique virtual card for every subscription, pause subscriptions at any time with the click of a button and track all subscriptions from an easy-to-read dashboard.
How many virtual cards can I issue?
You can issue unlimited virtual cards.
How do I cancel a subscription and the associated virtual card?
You can cancel subscriptions at any time by opening up the subscription on the DiviPay web app and clicking the pause button or clicking edit and then delete subscription. This will close the relevant virtual card and stop any future payments from processing.
Can I pay for subscriptions that charge in USD or other currencies with DiviPay’s virtual cards?
Yes, DiviPay will convert any transactions from AUD into a foreign currency for you. Transactions made in a currency other than Australian Dollars will be subject to the prevailing Acquirer exchange rate at the time, plus a 2.99% foreign transaction fee.
I wish to dispute a transaction, what do I do?
We recommend always trying to resolve the issue with the merchant prior to issuing a chargeback - merchants would almost always prefer to resolve the issue without a chargeback. In the event that you have tried to contact the merchant and have been unable to reach a resolution, you can dispute the transaction by contacting us at firstname.lastname@example.org. We will act on your behalf and conduct the chargeback.